Help for Vela Everyday Test

Orders and delivery

Delivery timing depends on destination and availability. For an estimate before ordering, contact tools2@fcits.ae.

Use My Account to register or sign in. If registration is unavailable, contact tools2@fcits.ae for help.

Email tools2@fcits.ae promptly with your order number and the correct address. Changes after dispatch may not be possible.

Check My Account and any dispatch update. If you need help, contact tools2@fcits.ae with your order number.

The available payment methods are shown at checkout. For a question about an order payment, contact tools2@fcits.ae.

Review the order summary at checkout for any applicable taxes and charges before confirming an order.

Available delivery destinations and charges are shown at checkout. If your location is not listed, contact tools2@fcits.ae.

Packing and delivery can vary by order. Contact tools2@fcits.ae with your order number for details.

Contact tools2@fcits.ae with your order number before sending anything back. The store team can explain current eligibility and steps.

Send your order number or confirmation details to tools2@fcits.ae so the store team can look up the purchase.

Ask tools2@fcits.ae about the current return terms before sending an item back.

Some items may have different conditions. Check the published return terms or ask tools2@fcits.ae about a specific product.

Contact tools2@fcits.ae promptly with your order number and photos of the issue. The store team can explain the next steps.

Check any tracking update, then contact tools2@fcits.ae with your order number if the estimated delivery date has passed.

Promotion-specific terms may apply. Ask tools2@fcits.ae about the item and offer before returning it.